Everything people ask us about Sotto, delivery and returns. Can't find your answer? Get in touch through our contact page.
FAQ
Using Sotto
How it wakes you, charging, fit and care.
How does Sotto wake me?
At the time you set, the band vibrates on your wrist. There's no sound, so the people around you keep sleeping.
Will it wake my partner?
No. Only the wrist wearing it feels it.
How do I set the alarm?
You set the time and your alarms on the band itself. There's no app and no phone involved.
How many alarms can I set?
Two, so you can have one for weekdays and one for weekends.
How do I charge it?
The USB plug is built into the strap. Plug it into any USB port or USB plug and it's full in about an hour.
How long does the battery last?
It charges in about an hour: plug the end of the strap straight into any USB port or USB plug. The supplier rates it at up to 50 days on standby. With an alarm every morning you'll get less than that.
Will it fit me?
It fits wrists from 12 to 19 cm. To check, wrap a strip of paper around your wrist where you'd wear it, mark where it overlaps, and measure the strip.
Is it waterproof?
It's splash resistant (IP65), so rain and handwashing are fine. Take it off to swim or shower.
Is it comfortable to sleep in?
Yes. The strap is soft silicone and made to be worn overnight.
Can two people use different alarms?
Yes. Each band has its own alarms, so you can each set your own time.
What colours does it come in?
Black, white, blue, light blue and rose.
What else does it do?
It shows the time, counts steps, estimates calories and has a stopwatch.
Delivery, returns and the guarantee
Free tracked UK delivery in 3 to 5 working days, 100 nights to be sure, and a 2-year warranty.
How long does delivery take?
UK delivery is free and tracked, and takes 3 to 5 working days. You'll get a tracking link by email as soon as your order ships.
Do you deliver outside the UK?
Not yet. We only deliver to UK addresses for now.
What's the 100-night guarantee?
Wear Sotto for up to 100 nights from the day it arrives. If it doesn't wake you, email us and send it back for a full refund of the band's price.
Can I change my mind?
Yes. You can cancel within 14 days of receiving your order, for any reason. Tell us within those 14 days and send the band back within 14 days after that.
What does the warranty cover?
Every band has a 2-year warranty against faults in normal use. It doesn't cover accidental damage, water damage from swimming or showering, or normal wear on the strap.
My band arrived faulty. What do I do?
Email us your order number with a photo or short description. We'll sort a replacement or refund, and we pay the return postage.
How do I contact you?
Use our contact page and we'll reply by email.