Last updated: 1 October 2026
Sotto is sold by Sotta Band. Every order comes with a 100-night wake-up guarantee, your 14-day right to cancel and a 2-year warranty. None of this affects your legal rights under UK consumer law.
100-night wake-up guarantee
Wear Sotto for up to 100 nights from the day it's delivered. If it doesn't wake you, email us within those 100 nights and send the band back for a full refund of what you paid for it. Please return it in reasonable condition, with no damage beyond normal wear.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you can change your mind about any order within 14 days of delivery, for any reason. Tell us within those 14 days, then send the band back within 14 days of telling us. We'll refund the price and the original delivery charge (delivery is free, so there normally isn't one). We may reduce the refund if a band has been handled more than you'd need to check it in a shop.
Faulty bands and the 2-year warranty
If your band develops a fault within 2 years of delivery, we'll repair it, replace it or refund you. Within the first 30 days you can also reject a faulty band for a full refund under the Consumer Rights Act 2015. We pay return postage for faulty or wrong items.
Return postage
For change-of-mind and 100-night returns, you pay the return postage. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.
Bundles and discount codes
You get back what you actually paid. If you return one band from a Pair or Household order, we refund that band's share of the order total. Any bundle saving or discount code is shared across the bands in the order.
How to return a band
- Email us at theteam@sottaband.com with your order number and whether it's a guarantee return, a cancellation or a fault.
- We'll reply with the return address and any steps for a faulty band.
- Pack the band securely and keep your proof of postage.
When you'll get your money
We refund to your original payment method within 14 days of receiving the band back (or proof that you've sent it, if that's sooner for a cancellation). Your bank may take a further 3 to 5 working days to show it.